- In case of OUT OF STOCK for pre-order Items, full refund (including postage) will be made for the affected customer(s).
- NO Refund for the following conditions:
- Damage of goods
- Missing parcels after sending out via Postage , We will try out best in assisting to trace back the parcels.
- Rejected parcel(s) that caused by undelivered address, wrong contact number and/or nobody home when the delivery is attempted.Customers will have to pay the additional shipping fee for re-sending the parcels. We will inform the customer by email or phone call on the rejected parcel(s). However, parcel that is unclaimed after 10 days from the date of email notification will be disposed and become non-claimable.
Return and Exchange
- Any item(s) returned to us without consult our customer service beforehand would not be entertained.
- Returns and exchange are not applicable for accessories and SALE/promotion items.
- All return item(s) must be returned in the original condition with tags.
- For the item(s) that you wish to return and exchange must be mailed to our office within 7 days of receiving your parcels.
- Thamesa is NOT responsible for the returned parcels until they reached at our office.
- For exchange the sizes or color of the merchandise, customers need to bear 2-ways postage of the item(s).
- Product color may vary due to the color calibration of the individual devices, despite we have try our best to ensure the accuracy in both. Returns and exchange for such reason are acceptable for normal priced items, provided that it meets the Returns and Exchange T&Cs (no.6). We reserve the right to refuse to accept returns due to this reason.